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ORDER, PAYMENT & SHIPPING POLICY
At Raptor Graphics ("us", "we" or "our"), we want to offer you the best experience as possible, and so we provide this guide to inform you of our policies and procedures regarding our order and payment process in order to reduce confusion between Raptor Graphics and you, through the Sites that are managed by us or our affiliates and services that Raptor Graphics offers.
ORDER PROCESS; GUIDE
To order from us, simply click the 'Order Here' button, located on the bottom of each product page.
It will redirect you to our 'Facebook' page. Simply message us the product / item code, color (optional) & quantity, and we will reply you shortly.
Alternatively you can order from us through Calling / SMS / Whatsapp via +60165183665.
Please provide us with your full name, contact number, email address, item or product code & color, total pieces and delivery address to complete your order. If we have trouble processing an order, this contact information is used to get in touch with you.
After we have receive your order information, we will send you an order confirmation along with shipping rates and payment instructions within 24 hours. Orders submitted after 5.00 p.m (Monday - Friday), will be processed during the following business day.
CUSTOM ORDERS & QUOTATION
At Raptor Graphics, we do provide custom designs and orders. If you have a corporate brand, unique logo, or a special design and you would like to turn it into cut vinyl graphics, we are glad to be in your service. You may request a quotation at our 'Custom Orders' page or email us via raptorgraphics@outlook.com.
Price stated in the quotation form only valid for a period of 7 days after it was sent to you. If we receive no reply or agreement from you in the following period of 7 days which the quotation was sent, you will need to request a new quotation from us.
PAYMENT PROCESS
We currently receive payment for this method only.
ONLINE-TRANSACTION: This is the preferred method for payment. We will provide you with payment instructions after you have make your order from us.
Order confirmation and approved payment are not exchangeable, returnable and/or refundable.
SHIPPING AND HANDLING
We make every effort to ship your order as quickly as possible. All orders will be ship within 36 hours, provided payment has been approved to qualify. We will send you a shipping confirmation email shortly after your order has been shipped.
If an order is delayed and not shipped to you by the end of the business week (Friday), it will be shipped the following Monday or the first business day.
Your full name, contact number, email address, item or product code & color, total pieces and delivery address that you provide us must be accurate to avoid any delays.
Shipping rates are calculated based on the dimension, weight and destination of the order. Our shipping rates are shown as below.
Orders within 500 gram - RM 10.00 (WEST MALAYSIA), RM 15.00 (EAST MALAYSIA)
Orders over 500 gram - RM 15.00 (WEST MALAYSIA), RM 20.00 (EAST MALAYSIA)
Orders usually arrive within 7 business days (depends on your location) after it has been ship to you. If you have not receive your order after 7 business day, we recommend you check your shipping status with the respective courier company to see if they're holding your order and contact us if they're unable to find it.
RETURNS POLICY
At Raptor Graphics, we want to provide the best service to our customers as we possibly can. If a product offered by us is not as described, we will gladly replace a new or different product of the same value for you.
To be eligible or valid of returning, you must inform us via e-mail via raptorgraphics@outlook.com within 7 days after receiving your order and we will provide you with returns instructions. You must return the product in an unused original condition. Please note that, shipping fees for returns will not bare by Raptor Graphics.
DAMAGE/LOST PARCEL
All of our products are quality checked for damages or defects before shipping out to our customers. However, we have no control over the packages once it has left our site.
In the event your shipment is lost or damaged in transit, Raptor Graphics reserves the right to withhold any amount spent on your original order and shipping costs.
CONTACT US
If you have any questions regarding about our order, payment and return process, please contact us at raptorgraphics@outlook.com.